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Frequently Asked Questions

Most Common FAQ’s

Is it safe to travel with infants?

The fast boats, ferry, and speedboat that travel between the islands and surrounding the islands often cross bumpy waters. While this can be fun, of course, you will need to make sure young infants are safe and secure.


Please be informed that some boat operators do not cover infants on their insurance. They may also ask you to complete a disclaimer form that releases the company from any responsibility for your infants because of their lack of insurance. Therefore, we strongly advise you to make sure your infants are fully insured for all trips before you travel, if indeed you are ok to take the inter-island trips with your infants.


Where is the pier located?

From experience, we know that this is a big concern for our customers. Therefore, we have made your pier information as clear as possible. You can find your departing pier address clearly marked on the printable e-ticket that we send to you via email.

Additionally, go to our
Pier Information page for the most comprehensive local pier information you can find anywhere! When booking your trip, we've made it possible for you to check departure information as you select your preferred trip.  Finally, if you still need more information, contact our Customer Service Agents, we are happy to help.


Can we purchase our tickets at the pier?

We are only able to accept online booking and online payments at the time of your booking. There may be boat services selling tickets at some of the piers but prices, schedules, and availability are subject to variation.  

How can I get transportation to the Pier (Phuket) from the airport?

You can pick up a taxi from the airport just outside Phuket airport terminal, though please be informed it is a busy place! 

Alternatively, you can organize your transfer through us on step 2 of your ferry booking process. The prices are very reasonable. For up to 3 people we have private taxis and for groups of 4-8 people, we can arrange a minivan pick-up service.



What are the baggage allowances?

Your ferry e-ticket includes ferry transport, baggage fees, and handling. The Free Baggage Allowance for one person is 20 kgs. All of your personal baggage should be allowed on board at no additional charge. The local staff reserve the right to check your bags as a security measure. If you have unusual cargo for personal or business use, please contact us if you are unsure. 

What's the boarding process on the day of my trip?

Firstly, please print out the e-ticket we have sent to you. When arriving at the pier, locate the ferry boat staff of the boat that's named on your ticket.  Show the staff your confirmation - they will give you a sticker, and/or boarding pass. They will also point you to your boat. Most piers have staff that helps you transfer your luggage on board. In Samui, the staff will be sitting at booths in front of the boat loading area. Elsewhere, the staff will be near the boats usually wearing boat uniforms.


If I miss my ferry, can I take the next one?

Unfortunately, this is not possible. Each trip needs to be booked in advance. In cases where you miss your ferry, you will not be entitled to a refund. Therefore, please ensure that you give yourself a good time to get to your pier with at least 30 minutes to spare.

If you do happen to miss your ferry and want to travel as soon as possible, please contact us and we'll advise you of your next best option. Finally, don't panic, there's always a solution!



Is food provided on the ferries?

Nearly all of the ferries will be serving refreshments and drinks on board. You will also be able to find snack foods and various light meals on the trip and there could be an extra charge. Choices are limited, but you are sure to find something to suit you.


Can you tell me about Phi Phi Island?

Sure, click here to visit our Phi Phi Island Information page. Here, we show you highlights and its easy to book your trips to and from Phi Phi Island without leaving the page.

Will bad weather affect my travels?

The ferry boats are pretty big and can sail come rain or shine unless the weather is really extreme. If it's stormy or there are high winds, be prepared for the voyage to last a bit longer. 

On rough days, we recommend that you bring some motion sickness medication with you and maybe even take it 20 minutes before boarding the boat if you think you might get sick. The boat staff may also provide you with Dramamine upon request. You will need to remain indoors. However, on sunny days, boats will have the sun deck open for passengers to enjoy the sun.

 

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