Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 6 Hours please chat with us directly.

Things to Know

• Please arrive prior to your trip's departure time no later than 1 hour 15 minutes for the domestic trip and 2 hours for the international trip (from/to Langkawi). If you are too late, your ticket will expire and cannot be Refunded and Changed.
• You can check in with e-ticket on mobile or device. Please make sure you check in with the right operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee (if any), any additional fees and surcharges.
• The Speedboat trip is not suitable for pregnant women, infants (children under 3 years old), people with heart or back problems, or other physical impediments.
• Each passenger is allowed baggage shall not weigh more than 20kg.
• IMPORTANT: If one way ticket was used or the date and time specified on the ticket passed already, it cannot be cancelled or refunded.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• No pets allowed.
• Check in piont: at Anantara Beach, take a boat from the beach no pier, no floating platform.