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Refund

• Cancellations made 72 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 72 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 48 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 36 Hours please chat with us directly.

Things to Know

• Passengers must check in at the Lomprayah check-in point 1 hour before departure time. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include an entrance fee, any additional fees and surcharges (if any).
• Passengers are entitled to carry 1 large piece of luggage with a weight not exceeding 20 kilograms (More than 20 kilograms - an additional 200 baht). Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
• Water sports equipment will be charged 400 THB for travel by bus and boat, or 300 THB for travel by boat only.
• Bicycles - will be charged 700 THB (folding bicycles only) for travel by bus and boat, or 500THB for travel by boat only.
• Passengers are allowed to bring pets on board (excluding bus/minivan). Each pet must be kept in a separate cage, and a pet fee of 200 THB per item will be charged at the ticket counter. Passengers are responsible for securing their pets with chains or leashes at all times during the trip, and pets must not be released without a leash. Any damage caused to other passengers or their belongings by pets is the responsibility of the pet owner.
• The vehicle is subject to change depending on the amount of passengers.
• If the date and time specified on the ticket passed already, it cannot be changed, cancelled or refunded in any cases.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• The passenger needs to sign the travel insurance document for the passenger’s right of the insurance of Lomprayah Office.
• INFANT: 0-1 years old is free of charge, sit with parent.
• CHILD: 2 - 10 years old pay as child price
• In occasions, you might be required to board a speedboat or fast ferry.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Due to safety policies, pregnant passengers are not permitted to travel with the Speedboat.
• Passengers are strongly encouraged to book and travel at least 24 hours prior to their flight. Boat schedules may be subject to change due to weather conditions or unforeseen events. Lomprayah is not responsible for any missed flights.
• Please arrive at the pier at least 1 hour before departure, as the operator may change piers based on weather and sea conditions. If a change occurs, the operator will offer complimentary land transfer to customers who arrive before 1 hour. However, free land transfer will not be provided for late arrivals.
• In the event that a ferry/ Speedboat cannot operate as scheduled, or is delayed due to weather conditions, the operator reserves the right to cancel or postpone the trip without prior notice.
• In case of weather conditions or government orders prohibiting boat travel, the operator reserves the right to replace boat transfers with land transport without refund.
• In occasions, you might be required to board a speedboat or fast ferry.
• CHECK IN POINT: Lomprayah counter at Donsak Pier
• Donsak Lomprayah Pier google map: https://maps.app.goo.gl/4nR51WxZNLRSxMHt5