Connecting The World To Amazing Places

Yes, you can cancel your booking and request a refund as long as you provide notice at least 24, 48, or 72 hours before departure—the exact timeframe depends on the ferry operator you booked with.

Please note:

• Cancellations and refunds apply to the entire booking. For example, if your booking is for 3 passengers, we cannot process a refund for just one passenger.

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.

Your ferry e-ticket includes ferry transport, baggage fees, and handling. The free baggage allowance per person is 20–25 kg, depending on the operator. If your baggage exceeds this limit, you can pay the extra fee directly to the ferry operator in cash.

To check the baggage allowance for your specific trip, please refer to the trip details for your selected route.

All of the ferry boats that we connect you to are regulated and approved by the Thai Navy. Each boat is seaworthy and most are relatively new and comfortable. However, you should be responsible for your own safety. As with any passenger vessel, it's wise to locate the exits and life vests when you arrive on board. We'd recommend that you are fully insured also for your piece of mind.

Bali Ferry :

All of the ferry boats that we connect you to are regulated and approved by the Indonesian Government. Each of our partners' boats is highly seaworthy, relatively new, and comfortable. However, you should be responsible for your own safety. As with any passenger vessel, it's wise to locate the exits and life vests when you arrive onboard. We'd recommend that you are fully insured also for your peace of mind and any eventuality.

If you would like to book trips on the same day as your arrival or departure flight, you should make sure you have enough time to catch your trips. Re-arrange land transfer by a private taxi from/to the airport is the recommended option.

At the pier named on your ticket, look for the staff of the ferry operator listed on your ticket as well. Please present your e-ticket (QR code) from your phone or other device—they’ll provide you with a sticker and/or boarding pass and direct you to your boat. Most piers have staff available to help load your luggage. In Koh Samui, staff are usually stationed at booths near the boarding area; at other locations, they’re typically near the boats, wearing their company uniforms.

Some ferry operators may sell tickets directly at certain piers; however, prices, schedules, and availability can vary. We only accept online payments and cannot reserve seats on your behalf if you choose to purchase tickets at the pier.