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Refund

• Cancellations made 72 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 72 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 72 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 72 Hours please chat with us directly.

Things to Know

• Please arrive no later than 1 hour before your trip's scheduled departure time. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee (if any), any additional fees and surcharges.
• Each passengers are allowed one hand carry bag and extra baggage weight 20-30 kg. For the extra bag or overweight bag have to pay extra charge with the staff.
• All booking reservations made fall on national holiday, a special holiday, long weekends holiday and weekends. Cancellation, postponement and amendment are not allowed and are not refundable.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• If the day the waves are strong the operator will change to traveling by car and come on a boat at Laem Sok.
• Boat type might be changed to different class of ferry or speedboat without prior notice, depending on number of passengers per day.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Infants under 2 years old are required to pay the infant fare directly to the operator.
• If a ferry cannot operate as scheduled or is delayed due to weather conditions, the operator reserves the right to cancel or postpone the trip without prior notice.
• In case of weather conditions or government orders prohibiting boat travel, the operator reserves the right to replace boat transfers with land transport without refund.
• CHECK IN POINT: at Koh Tao Boonsiri Pier, Boonsiri Sealine Ferry. Please look for Boonsiri sign
• Vehicle type is subject to change depending on amount of passengers.