Dear Esteemed Travelers,
We are dedicated to keeping you well-informed about an important weather advisory that could impact your travel plans during the upcoming holiday season. From December 23 to December 25, 2023, a storm watch is in effect for the Gulf of Thailand region, encompassing Samui, Phangan, and Tao. This weather event may result in potential disruptions to your travel itinerary.
Preparation for Your Journey and Safety Protocols:
Given the possibility of delays due to adverse weather conditions during this period, we kindly seek your cooperation with the following guidelines:
Arrival at the Pier - 1 Hour Before Departure: To ensure a seamless booking process and to accommodate any necessary schedule adjustments, we strongly recommend that you arrive at the pier at least 1 hour before your scheduled departure time.
Preventive Measures for Seasickness: For those concerned about seasickness, we advise taking seasickness medication approximately 30 minutes before departure to enhance your comfort during the journey.
Cancellation Due to Inclement Weather:
In the event of trip cancellations due to unfavorable weather conditions, we are committed to providing you with the best possible support. You have two convenient options:
a. Refund Requests: Our dedicated customer service team will be readily available to process your refund requests promptly.
b. Rescheduling Your Booking: Alternatively, you have the option to reschedule your ticket for the next available boat operated by the same operator you initially booked with. This service is offered free of charge, and as a rescheduled passenger, you will be given priority, especially during high-demand periods.
Our Pledge to Your Safety and Satisfaction:
At Liva dot com (Asia), your safety and comfort are our paramount concerns. We understand that travel disruptions can be particularly challenging, especially during the holiday season. Be assured that our devoted customer service team stands ready to assist you with any inquiries, concerns, or special requests you may have.
Whether you require a refund, wish to reschedule your trip, or need any other form of assistance, our team is dedicated to making your holiday season as delightful and stress-free as possible.
Stay Informed and Connected:
We will closely monitor the weather situation and make necessary updates to our services as circumstances evolve. Should you have any questions or require assistance with your travel plans, please do not hesitate to contact our dedicated customer service team.
We appreciate your trust in Liva dot com (Asia) for your travel needs. We eagerly anticipate serving you and ensuring your safety and satisfaction throughout your journey.
Wishing you the warmest and safest holiday season!
Liva dot com (Asia)