Koh Tao to Hua Hin Ferry: Schedules, Fares & Booking

You don't need to print your ticket. Your boarding voucher is in your account: open Bookings, then View trip details, and click Download PDF. On the day of travel, show the QR code on it — on your phone is fine — to the ferry operator staff at the pier named on your ticket, and they will direct you to your boat.

If you'd prefer paper, print the PDF yourself.

We are sorry when weather stops a sailing. Ferries usually run in rain; speedboats are more often stopped by rough seas.

If your trip is cancelled because of weather, your booking in Bookings shows a message once our team has confirmed the cancellation. You can then either move to the next available service with Change this booking, or cancel with Cancel & refund for a full refund.

If the sailing is running but you choose not to travel, the normal cancellation policy applies.

We lock an account for a short time after several failed sign-in attempts in a row. It is an automatic safety measure: it stops someone else guessing your password, and it happens whether or not the person typing was you.

You do not need to contact us. The lock lifts on its own — see How long am I locked out for?

Locked is automatic and temporary. It happens after repeated failed sign-in attempts and it lifts by itself — within a minute in most cases.

Blocked is a decision made by our team, and it does not lift on its own. If your account is blocked you will need to contact us; waiting will not change it, and neither will resetting your password.

If you are not sure which applies to you, get in touch and we will tell you.

Wait, and try again. Every lock lifts on its own — a minute the first time, and never more than an hour however many attempts have failed. There is nothing to click and nobody to contact.

If you have forgotten your password, do not keep guessing: each wrong attempt makes the next wait longer. Use Forgot password instead. Resetting your password gets you straight back in.

Then someone else was trying to sign in as you, and the lock did its job — it stopped them.

Your account is safe: a lock means the attempts failed. Nobody got in. You do not have to do anything, and the lock will lift on its own.

We would still recommend two things:

• Change your password, especially if you use the same one on another website.
• Add an authenticator app in your account security settings, so a password alone is never enough to sign in as you.

If you get these repeatedly, contact us and we will look into it.